SM London specializes in handcrafted, bespoke furniture that combines timeless design with unparalleled craftsmanship. Each piece is meticulously crafted using the finest materials, ensuring that your furniture not only looks stunning but is built to last

Yes, we invite you to visit our showroom at 1 Lakeside Drive, 1st Floor, East Wing, NW10 7HQ London, UK. Our showroom is open from Monday to Friday, 9:00am - 5:00pm. Here, you can experience our luxury furniture up close and receive personalized service from our expert team.

To place an order, you can either visit our showroom, contact our sales team directly, or place an order through our website. For bespoke pieces, we will guide you through the customization process to ensure your furniture meets your exact specifications.

We occasionally offer special promotions and discounts. Additionally, trade customers can enjoy an extra discount. Be sure to check our website regularly or subscribe to our newsletter to stay informed about our latest offers.

Bespoke furniture refers to custom-made pieces that are tailored to your specific requirements. From dimensions to fabric choices, every aspect of the furniture can be customized to fit your space and style perfectly.

The bespoke process begins with an initial consultation to understand your vision and needs. Our design team then develops a concept, which is refined based on your feedback. Once approved, the piece is handcrafted to your specifications. The entire process is overseen by our team to ensure the highest quality.

The lead time for bespoke furniture varies depending on the complexity of the design and the materials selected. Typically, it can take between 8 to 12 weeks from the time of order to delivery. We’ll provide a more accurate timeline once your order is confirmed.

Yes, we offer comprehensive delivery and installation services if you require. Our team will ensure that your furniture is delivered and installed with the utmost care, ensuring everything is perfect before we leave.

We offer delivery services across the UK. For international orders, please contact our sales team to discuss shipping options and costs.

We strive to accommodate your schedule. Once your order is ready for delivery, our team will contact you to arrange a convenient delivery time. For bespoke orders, we’ll keep you informed throughout the production process so you know when to expect your furniture.

In the unlikely event that your furniture arrives damaged, please contact us immediately. Our team will assess the situation and arrange for a replacement, repair, or refund as quickly as possible.

To maintain the beauty and longevity of your furniture, we recommend regular dusting with a soft, dry cloth. For fabric upholstery, use a vacuum with a soft brush attachment. Avoid placing furniture in direct sunlight or near heat sources to prevent fading or damage.

Yes, all SM London furniture comes with a warranty that covers manufacturing defects for a specified period, depending on the product. Please refer to the warranty details provided with your purchase or contact our team for more information.

Yes, we offer fabric and material samples so you can choose the perfect finish for your furniture. You can request samples through our website or by contacting our sales team.

Proper aftercare is essential to maintain the beauty and durability of your SM London furniture. We’ve prepared a comprehensive Product Aftercare guide that covers all the key aspects of furniture maintenance, including cushion care, handling spills and stains, caring for leather and timber, avoiding fading and sun damage, and more.

For detailed instructions and tips, please download our Product Aftercare PDF here.

We accept returns on non-bespoke items within 14 days of delivery, provided the items are in their original condition. For bespoke orders, returns are only accepted if the item is faulty or not as described. Please contact our customer service team to initiate a return.

Exchanges are available on non-bespoke items within 14 days of delivery, subject to availability. Bespoke items cannot be exchanged unless they are defective. Please contact our team to discuss your exchange options.

Yes, we offer exclusive discounts to trade customers, including interior designers, architects, and developers. We also provide an additional discount for trade orders placed during certain promotional periods. Please contact our trade support team to learn more.

To become a trade partner, simply apply through our website or contact our trade support team directly. Once approved, you’ll gain access to trade pricing, priority service, and other exclusive benefits.

Absolutely. We specialize in working on large-scale projects, including luxury residential developments and commercial spaces. Our experienced team will collaborate with you to ensure every detail meets your expectations.